Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device by a website. They help improve your browsing experience, store user preferences, and support essential website functions.

2. Types of Cookies We Use

2.1 Necessary Cookies

These cookies are essential for the website to function. They cannot be turned off in our systems.

2.2 Analytics Cookies

These help us understand how visitors use our website (pages visited, session duration, performance metrics).

2.3 Functional Cookies

They enable enhanced features like remembering your preferences, language, or region.

2.4 Marketing & Tracking Cookies

These cookies track your browsing activity across websites to display relevant ads and measure campaign performance.

3. Why We Use Cookies

• To provide website functionality
• To remember your preferences
• To improve website performance and security
• To analyze usage patterns and improve user experience
• To support live chat and communication tools
• To track advertising and marketing performance

4. Third-Party Cookies

We use third-party services that may set cookies on your device:

• Google Analytics
• Meta/WhatsApp Business API
• YouTube or embedded media services
• Marketing or remarketing tools (if enabled)

These third parties have their own privacy and cookie policies. We do not control their tracking mechanisms.

5. Cookies Used by WhatsApp Business API

If you communicate with us via WhatsApp (using our WhatsApp Cloud API integration), Meta may set tracking or session cookies to:

• Validate device sessions
• Monitor service performance
• Prevent spam or misuse

These cookies are controlled by Meta: https://www.whatsapp.com/legal/

6. Cookie Consent (GDPR Requirement)

When you visit our website for the first time, you may see a cookie consent banner. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie settings

Essential cookies are always enabled as they are required for the website to function.

7. How You Can Control Cookies

You can manage or disable cookies using:

7.1 Browser Settings

• Chrome: Settings → Privacy → Cookies
• Firefox: Options → Privacy & Security
• Safari: Preferences → Privacy
• Edge: Settings → Site Permissions → Cookies

7.2 Cookie Banner Settings

You may revisit the cookie consent banner using the “Cookie Settings” button (if implemented on your website).

8. Data Storage Duration

Cookies may stay on your device depending on type:

• Session cookies: Deleted automatically when you close your browser.
• Persistent cookies: Remain for a set duration (days to months).

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with a new “Last Updated” date.